Help
Frequently Asked Questions
Order
Do you print customer designs?
Of course! We print patterns sent to us by customers.
How to order a fabric with your print?
- Send us an email (at info@printella.pl ) with:
- data for invoicing (name, address),
- shipping address (if different from the invoice address),
- and phone number.
- remember to provide your european tax identification number (VAT EU), if you have one.
- Prepare your files according to the instructions: How to prepare projects for printing?
- Send your files according to the instructions: How to send projects for printing?
- Based on your order, we will prepare a proforma and send it to you with a list of files for printing, including file names and the number of meters ordered, so that you can check if it meets your expectations.
- After you pay for the order, we send your order for printing.
Files preparation
How to prepare projects for printing?
We accept files in RGB space, JPG format at a minimum resolution of 72 dpi, and the recommended resolution is 150 dpi.
Detailed instructions on how to prepare files for printing can be found at the link How to prepare projects for printing?
How to transfer files?
We accept files via our WeTransfer account: printella.wetransfer.com .
Instructions for sending files for printing can be found at the link How to send files for printing?
Lead time and shipping
What's the time of realisation?
The processing time for fabric prints for standard orders is from 2 to 5 business days.
How do you ship the fabrics?
We send orders up to 10 meters in the form of a coupon. Orders over 10 meters are shipped on rolls in a dedicated carton.
In Poland, delivery usually takes 1 business day, and in Europe 2-5 business days.
Fabrics
What technology do you print in?
We print fabrics in the pigment technology, which does not require water in the printing process. This means savings of up to 14 liters of water compared to the old methods of printing on fabrics.
By printing with Printella, you save water and our planet with every order.
Are the fabrics certified?
Yes. All fabrics and knitted fabrics are OEKO-TEX certified, and the knitted fabrics are made of organic cotton.
Are your fabrics prepared for digital printing?
Yes. All fabrics and knitted fabrics are prepared for digital printing, which guarantees excellent color quality and durability of the print.
Do you print on customer fabrics?
Printing on fabrics that are not prepared for printing is prone to bleaching of colors and the results are usually not satisfactory.
Write to us, give us the composition of the fabric on which you want to print, the quantity and purpose of the prints, and we will see what we can do for you.
